Return & Refund Policy

At Memo Prime, we strive to ensure that our customers are satisfied with their purchase. If for any reason you are not happy with your order, please review our return and refund policy guidelines below.

Check Items on Delivery

We recommend that you carefully inspect your order upon delivery to ensure the product arrives in good condition and meets your expectations.

General Return and Refund Policies

Returns

You have 60 days from the date of delivery to initiate a return request. To be eligible for a return:

• The product must be returned within 60 days of receipt.
• The product should be in its original condition and packaging.
• A receipt or proof of purchase is required.
• All items should include original packaging, labels, and accompanying materials.

Please note that Memo Prime is a promotional brand website, and payments for orders may be processed by a secure third-party payment processor (BuyGoods). Return processing may therefore be handled according to the policies of the payment partner.

Refunds

Once your returned product is received, it will be inspected and processed. You will be notified once your return has been received and reviewed.

If approved, your refund will be issued to the original payment method used for the purchase. Refund processing typically takes 5–7 business days, depending on your bank or payment provider.

To initiate a refund request, please contact our support team with your order number.

Shipping

Customers are responsible for return shipping costs unless otherwise specified. Original shipping charges are non-refundable. If a refund is issued, any applicable return shipping costs may be deducted from the refund amount.

Exchanges

If you received a damaged or defective product, please contact our support team immediately. Depending on availability, we may offer:

• A replacement product
• Store credit
• A refund to the original payment method

Exceptions to the Policy

The following items may not be eligible for returns:

• Products that have been heavily used or damaged after delivery
• Products returned without original packaging
• Promotional or discounted items marked as final sale
• Products returned beyond the 60-day return window

All returned items must show no excessive signs of wear or misuse.

Steps to Initiate a Return

To start a return request, please follow these steps:

1. Contact Us: Email our customer support team with your order number.
2. Review: Our support team will review your request and provide instructions.
3. Ship: Ship the product back according to the instructions provided.
4. Process: Once received and approved, your refund will be processed within 5–7 business days.